7 Tips to Survive a Bad Courier Delivery Experience

Often a business will only find out how good their same day courier service is, when something goes wrong.

This article is seven tips on how to survive a bad same day courier experience.

1. Accept that its happened. From a late delivery or non collection, denial resolves nothing.

2. Gather as much information about the problem as you can as soon as you can.

3. Clarify whether the courier made the delivery or whether you need to get someone else in to complete it.

4. Ascertain the status of your goods, ask the driver to take photos on their mobile phone and send them across to you.

5. Remember – another courier may be reluctant to assist if the cargo is damaged in transit and may need reassuring that the business has no intention of claiming from the new courier companies insurance.

6. Inadequate packaging is not the couriers fault and if they thought it was inadequate they should have verbalised this to you at time of booking (many good couriers carry blankets and wrapping, just in case).

7. Remember traffic can cause infinite problems, and no traffic jam lasts forever (although when approaching a deadline it may seem like it!). Communication with your courier and your customer can make a huge difference to the successful outcome of the delivery.

Communication is the key.

Keeping your customer informed is essential to prevent the bad courier experience costing you the customers business. Remember that the negatives can be turned around to show your capability in dealing with tough and awkward situations, that your communication and customer service are second to none.  If you do this, the chances are your customer will not even notice the potential delivery disaster.

If you find you are constantly on the phone to your courier, if the smallest of jobs are not completed to your satisfaction then it’s time to look at new same day courier services. When comparing costs, always remember to factor in what the cost of the hassle caused by the bad courier service.

Remember – A small saving on price is not worth the inconvenience to your customers.

Good luck with surviving your bad courier service because if you don’t do something about it, your customers will – they will move to a new supplier.

Sarah Arrow